Frequently Asked Questions

What is Embroidery Digitizing?2018-12-19T15:41:24+00:00

Embroidery digitizing is an art and a skill where you create embroidery stitch files that you load into your embroidery machines to sew out. Often digitizers will use JPEGs as a backdrop to create the stitches. If you want more information on how to digitize your own embroidery designs embroidery, I highly suggest you checkout our Embroidery Digitizing 101: Cheat Sheet Webinar found in the classroom section of our website. Or if you’re new to our site, click here to create an account and gain access to it free.

Which File Formats Does Hatch Read and Write2018-06-30T07:04:20+00:00

Hatch can Read the following formats:

Hatch will read most domestic embroidery file types:

Wilcom: .EMB .EMX

Melco: .EXP

Tajima .DST


Bernina: .ART .EXP .ARX .ART70 .ART60 .ART50 .ART42 .ART (V1/2/3/4)

Brother/Babylock/Deco: .PES .PEC

Husqvarna/Viking/Pfaff: .VP3 .VIP .SHV .HUS .PCS .PCD .PCQ .PCM

Singer: .XXX .CSD

Melco Condensed .CND

Great Notions .GNC

Hatch can Write the following formats:

Save as: .EMB

.EMB is your “Working File”. It is recommended to Save All Designs to .EMB before you export to your machine format. This is the best format to edit your design in the future.

Export design to:



Janome/Elna: JEF .JPX .SEW .EMD

Bernina: .EXP

Brother/Babylock/Deco: .PES . PEC

Husqvarna/Viking/Pfaff: .VP3 .VIP .SHV .HUS .PCS .PCD .PCQ .PCM

Singer: .XXX .CSD

Melco: .EXP

Tajima: .DST

How Many Times Can I Stream the Classes?2018-12-19T15:44:23+00:00

Your purchased classes never expire so you can stream and watch your classes as many times as you’d like. We believe that people learn best on their own time. Your classes can be found under the “Classroom” tab once you’ve logged into your Digitizing Made Easy account.

My Classes Stopped Streaming! How Do I Fix This?2018-06-30T07:26:21+00:00

The primary reason why your classes have stopped streaming is because of a poor internet connection which results in a slower internet speed. One way to help fix this problem is to lower the classes’ video resolution. To do this: while the class video is playing on our website, simply click on the small gear icon at the bottom right hand corner of the video player’s window. Then select “resolution” and change it to “240p”.

Is Digitizing Made Easy on Facebook?2018-12-19T15:46:49+00:00

Yes! Digitizing Made Easy has a general Facebook page to keep you up to date with new releases, blog posts, and helpful information. To join our Facebook page please Click Here. Digitizing Made Easy also has a Facebook group geared toward creating an online community for all Hatch users called “Wilcom Hatch Facts”. To join our Facebook group please Click Here.

Where Do I Watch Classes?2018-12-19T15:49:12+00:00

You can watch your purchased classes by clicking on the “Classroom” button in the top right-hand corner of our site. Or click here to visit the classroom. Please note you must be logged in to your Digitizing Made Easy account to access the “Classroom” tab. Once logged in, you can also watch all of Digitizing Made Easy’s bonus video lessons.

Can I View Classes on My Phone/Ipad?2018-06-30T07:56:56+00:00

Yes, Digitizing Made Easy is a mobile friendly website. You can watch any one of your purchased digitizing classes on your phone or Ipad simply by going to our website on that device.

What is Hatch?2018-12-19T16:24:28+00:00

Hatch is Wilcom’s newest embroidery software designed for craft and hobby users alike. Hatch features the latest embroidery technology in an easy-to-use interface with add-as-you-go features. Finally, embroidery software that is powerful but doesn’t overwhelm you!

Hatch Embroidery software is a downloadable product that you can buy all in one or start small and add on modules when it’s right for you. John Deer’s Digitizing Made Easy is an official selected re-seller of Hatch. Click here to download a full feature 30 day trial and see the exclusive bonuses we offer with Hatch.

Where Do I Start in Hatch?2020-03-03T07:31:00+00:00

The best place to start in Hatch is with the free introduction videos you receive with your 30-day hatch trial. After you’ve watched the introduction videos, our Hatch Learning Center is full of helpful Hatch tutorial and quick tip videos to better familiarize you with your Hatch software. To visit our Hatch Learning Center Click Here.

Does the Trial Version of Hatch Allow You to Save and Stitch? Are There Any Limitations to the Trial?2018-12-19T16:47:52+00:00

There are NO limitations to the FREE 30 Day Hatch trial. The trial version of Hatch DOES allow you to save and stitch out your designs. To download your FREE 30 Day Trial Click Here.

Can I try Hatch?2018-12-19T16:49:40+00:00

Yes! You can download a FREE full featured 30 day trial of Hatch through Digitizing Made Easy. You’ll also receive a FREE “Welcome to Hatch” ($19.95) guided tutorial with your trial, and two FREE Hatch Lessons “Auto-Digitizing” ($19.95) and “Manual Digitizing” ($19.95) which both include fun projects.

To download your FREE 30 Day Trial, Click Here

Why Should I Buy Hatch from Digitizing Made Easy?2018-12-19T17:02:39+00:00

Digitizing Made Easy provides our customers with exclusive bonuses, professional Hatch education, superior customer support, and access to our “Hatch Facts’ online Facebook community. For more information Click Here.

How/When Do I Get the Bonuses?2018-12-19T16:54:17+00:00

Digitizing Made Easy’s bonuses will be emailed to you as soon as we receive verification from Wilcom that you’ve purchase a level of Hatch or downloaded the trial. In most cases, we receive verification from Wilcom and email out the bonuses within 24 hours. Please note that bonuses aren’t sent out on weekends or holidays. To see which bonuses come with each level of Hatch Click Here.

Can I Use Hatch on More Than 1 Computer?2018-06-30T10:27:43+00:00

Yes. Hatch can be used on up to 3 computers.

Why Are ESA Fonts Better?2018-12-18T12:27:36+00:00

ESA fonts stand out above other popular embroidery font formats because they’re professionally digitized for embroidery, not simple stitch file fonts. Whereas other stitch file fonts may look pretty, they are not overly adjustable. ESA fonts give you the option to be adjusted, resized and reshaped according to your needs.  ESA fonts will behave exactly the same as the pre-digitized fonts that come with Hatch. You can break them apart, you can automatically add the proper underlay and use all the lettering tools, including monogramming letters. Check out the video below to learn more.

Will ESA Fonts Work with Berninia?2018-12-18T12:33:05+00:00

No, ESA fonts will only work with Wilcom Hatch, Wilcom E series and Janome MBX V5 Digitizer.

Will ESA Fonts Work with Any Other Version of Janome?2018-07-04T07:56:54+00:00

The ESA fonts will only work with the V5 version of the Janome software: Janome MBX V5 digitizer.

What Version of Hatch Do ESA Fonts Work With?2018-12-18T12:35:25+00:00

The ESA fonts will work with any version of Hatch. Please keep in mind that in terms of modules, ESA fonts only work with Personaziler, Composer and Digitizer (not Organizer).

Do ESA Fonts Work with Any Wilcom Software? E3 & E4 Too?2018-12-18T12:37:24+00:00

The ESA fonts will work with Hatch (any version), the Wilcom E series and Wilcom’s Janome MBX v5 Digitizer software programs.

What Is the Path on My Computer to Load the Fonts?2018-07-04T08:40:25+00:00

The path on your computer is:
C:\Program Files (x86)\Wilcom\Hatch Embroidery Software V1\USERLETW
If you are working with Janome MBX V5 Digitizer, look for the Digitizer file instead of the Hatch file. For more information on installing ESA fonts, check out this step by step video.

Can I Still Use My BX Fonts in Hatch?2018-12-18T12:40:13+00:00

Although you can use Truetype fonts in Hatch, you can’t use any BX fonts in Hatch. BX fonts don’t preform the same as ESA fonts and are specific for another embroidery program.

Is There Any Difference Between ESA Fonts and Built in Fonts?2018-12-18T12:42:38+00:00

There is no difference between the ESA fonts and the built in fonts in Hatch. The built in fonts that come with your Hatch or Wilcom software are ESA fonts.

I Have Many Pre-Digitized Fonts (Alphabet Fonts) Can I Install Them the Same as an ESA Font?2018-12-18T12:46:45+00:00

No you can’t install the pre-digitized fonts in Hatch, although you can open them as you would any other embroidery design. The pre-digitized fonts that you have are stitch files similar to any other embroidery design.

I Have 50 Pre-Digitized Fonts, Can I Use Them?2018-07-04T08:53:04+00:00

You can use your alphabet designs in Hatch, but you must bring them into Hatch one at a time. Remember that the pre-digitized fonts are stitch files, and they don’t have the same editing capabilities as regular ESA fonts.

I Have Alphabet Fonts, Why Should I Use ESA Fonts?2018-07-04T08:54:23+00:00

Alphabet letters are stitch files and therefore can’t be edited much. You should not resize the alphabet fonts. ESA fonts can be loaded into your computer once and then you can use them the same as any font that comes with Hatch. You can pick the font, type the lettering on the keyboard and you can use any lettering art on them, monogramming and you can resize the fonts, too. The minimum size requirement for the font is written right in the title, so you don’t have to guess. ESA fonts are better, easier and will stitch out better than any other type of font.

What Is the Difference Between Alphabet Fonts and ESA Fonts?2018-07-04T08:55:26+00:00

An alphabet font, (also referred to as a digitized font, or pre-digitized font) is not really a font, it is a style of letter designs that are in the stitch file format (PES, XXX, etc.) and you wil have a folder that contains separate files for each letter (eg A.pes, B.pes) Each of these files are stitch files, so they have limited capabilities – you cant resize these designs, or skew or change them much, because they are stitch files. An ESA font is an actual font that you can load into your computer once, and use as a keyboard font. ESA fonts are professionally digitized for embroidery. It is easier to type on the keyboard with an ESA font than bring in each letter separately.

Can I Use All the Cool Lettering Tools with ESA Fonts?2018-12-18T12:51:14+00:00

Yes! You can use any of the lettering tools, including lettering art with ESA fonts the same as any other built in font that comes with your Wilcom software.

Does the Break Apart Tool Work with ESA Fonts?2018-07-04T08:58:24+00:00

Yes, the break apart tool will work with the ESA fonts – ESA fonts work the same way as any other built in font, so any of the lettering tools will work with ESA fonts.

What Does ESA Stand For?2018-12-19T15:35:53+00:00

ESA is the type of file that the font is created with. It stands for “Embroidery Specific Alphabet”… However, we think that ESA could stand for “EXTRA SPECIAL ALPHABET”.

Where Are the Images for the Classes / Lessons?2018-12-19T15:51:09+00:00

The images for your purchased digitizing classes can be found, and downloaded under the “Classroom” tab only once you’ve logged into your Digitizing Made Easy account. The “Classroom” button is located at the top right-hand side of our website. Once inside the “Classroom” tab, the class image can be downloaded by clicking on the “Download Files” button once inside each individual digitizing lesson.

How Long Is One Class?2018-12-19T15:52:47+00:00

Although times vary, each Digitizing class is approximately 40 minutes to an hour long.

Can I Stitch out My Work from the Classes?2018-07-04T09:10:54+00:00

Absolutely you can! We encourage you to test out your hand digitized embroidery designs so you can see and enjoy your creations.

What Hatch Level Do I Need?2018-12-19T16:57:11+00:00

There are 4 levels of the Hatch software. The level of Hatch you’ll need really depends on what you’d like the software for. For example: If you only want to catalog your embroidery designs, you’ll only need Hatch Organizer. Or if you’d like to create your own embroidery designs you’ll need Hatch Digitizer. To view a chart explaining which features are included with each level of Hatch Click Here.

Can Hatch Do Everything My Other Program Can Do?2018-12-19T17:04:25+00:00

Hatch has many tools to work with yet keep in mind, every embroidery software is different. Although we can’t say that Hatch has every single tool that every other software program has, we can say that Hatch is VERY powerful embroidery software. It has everything you need to create beautiful embroidery. If you haven’t already, give it a try… You’ll see what we mean. To download your FREE 30 Day Trial Click Here.

Can I Use Hatch on Mac?2018-12-19T17:06:41+00:00

Although Hatch is not a native Mac program, as with other PC programs you can use Hatch with a Mac provided you use Bootcamp (built into Mac) or purchase a program to run Windows in Mac called Parallels. You will need to purchase a copy of Windows as well as a copy of Parallels. You will need to visit Apple’s website or the Parallels website to get any further information and support for running Windows on a Mac.

Does Hatch Work with Windows 10?2018-07-04T09:31:20+00:00

Yes. Hatch does work with Windows 10.

Will Hatch Work with My Embroidery Machine?2018-07-04T09:33:03+00:00

Yes, Hatch will work with virtually every embroidery machines. Hatch is great software for any embroidery machine!

Does Hatch Come with Any Images?2018-07-04T09:34:36+00:00

Yes, all levels of Hatch come with some images and projects for you to work with! When Hatch is open on your computer, you can click on the HELP menu at the top of Hatch, and you can click on the Getting Started tab. This will give you a good introduction to Hatch, with downloadable PDF pages and step by step instructions to working with projects using the built in designs and images.

Can I Create Applique and Mylar in Hatch?2018-07-04T09:38:23+00:00

Hatch is wonderful for creating both applique and mylar! Hatch has a drop down menu especially for creating applique and mylar containing tools such as Digitize Applique, Remove Overlaps and Partial Applique along with Combine Applique (which is a real time-saver) and break apart. If you would like more information, please watch this video.

How Many Fonts Does Hatch Include?2018-12-19T17:14:31+00:00

With your initial purchase, Hatch Digitizer includes 101 professionally digitized ESA fonts. While Hatch Composer & Personalizer both include 63 professionally digitized ESA fonts. If you purchase Hatch through Digitizing Made Easy using the code IDEA18 at checkout, you’ll receive an additional 5 ESA fonts as an exclusive bonus when your purchase Composer or Personalizer, and an additional 10 ESA fonts as an exclusive bonus when you purchase Digitizer. Click here to see all the exclusive bonuses we offer. Additional professionally digitized ESA fonts can be purchased in the Hatch Fonts section of our website. Click here to see the additional ESA fonts we offer (over 600).

Can I Use TTF Fonts in Hatch?2018-12-19T17:15:39+00:00

Yes, you can use TTF fonts in Hatch once they are installed on your computer. However, you should always be careful using TTF fonts as some TTF fonts are not suitable for embroidery. Because TTF fonts are not created for embroidery, you may run into issues with improper underlay, missing stitch angles and small lettering. We suggest using ESA fonts- these fonts were professionally hand digitized for embroidery and have the minimum recommendations right in the name. For more information and to see what ESA fonts Digitizing Made Easy has to offer, Click Here.

How Do I Get My Design to My Machine?2018-07-04T09:46:07+00:00

It really depends on what kind of machine you are using. If you have your machine plugged into your computer, you can send stitch files to your machine right inside Hatch. If you use a USB stick, you must copy your files to that USB drive, and then insert that into your embroidery machine.

Is Hatch the Same as the Wilcom E4 Software?2018-12-19T17:17:48+00:00

No, Hatch is not the same as Wilcom E4. Hatch is embroidery software for the hobbyist, while E4 is for a commercial level digitizer.

I Have a HASP Sign in Error, How Do I Fix This?2018-07-04T09:50:34+00:00

If you have a HASP error, the first thing you should do is shut down your computer (not a reboot, a total shut down) and restart your computer. Make sure you wait for everything to load properly – most HASP errors are caused because the HASP program has not finished loading before you start Hatch. You can also visit http://www.wilcom.com/Hatch and look under the FAQ section for a fix to the HASP error.

I Need More Help!2018-12-19T17:19:31+00:00

If your Hatch related question was not answered in our FAQ page, chances are we have a video about it in our Hatch Learning Center. To visit our Hatch Learning Center Click Here. If you need further assistance, please post it in our “Wilcom Hatch Facts” Facebook group to get a quick a response. To visit & join our “Wilcom Hatch Facts” Facebook group Click Here.

Is Embroidery Legacy / Digitizing Made Easy on Facebook?2018-12-19T17:23:22+00:00

Yes! Embroidery Legacy has a general Facebook page to keep you up to date with new releases, blog posts, and helpful information. To Like & Follow our Facebook page please Click Here. Digitizing Made Easy also has a Facebook group geared toward creating an online community for all Hatch users called “Wilcom Hatch Facts”. To join our Facebook group please Click Here.

Does Hatch Come with Any Designs?2018-07-04T09:59:58+00:00

Hatch comes with many built in designs in the native EMB format for you to work with. When you have Hatch open on your computer, click on the “MY DESIGNS” tab so see all of the designs that come with Hatch Embroidery Software.

After Completing a Certification Lesson, Where Do I Submit My Finished Design?2018-12-19T16:18:10+00:00

Send in your finished certification design by emailing the finished design file in your software brand’s format to: getcertified@embroiderylegacy.com

Please include your first and last name, your software brand and the level which you’ve completed in the email subject. For example: John Deer Hatch Level 3 Certification.

Please note: Each customer may only send in one certification design to be evaluated per certification lesson purchased.