If you have a HASP error, the first thing you should do is shut down your computer (not a reboot, a total shut down) and restart your computer. Make sure you wait for everything to load properly – most HASP errors are caused because the HASP program has not finished loading before you start Hatch. You can also visit http://www.wilcom.com/Hatch and look under the FAQ section for a fix to the HASP error.